Customer Services Representative

BMO

Edmonton, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: may i...
Exceptional customer service delivery
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests, handles transactions, and offers advice on digital banking options to ensure a seamless experience.
  • Contributes to meeting branch business results and customer experience goals while following risk and compliance policies.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: May include commission structure; Benefits: Health insurance, tuition reimbursement, insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial advice
  • Collaborate with BMO partners
  • Handle banking transactions
  • Offer digital self-serve options

Nice-to-have

  • Creative problem-solving
  • Personalized customer experiences
  • Continuous improvement mindset
  • Adaptable to schedule changes
  • Ethical conduct and integrity

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal offers
  • Confident use of digital tools
  • Basic knowledge of sales solutions
  • Basic verbal & written communication
  • Basic organization skills
  • Basic collaboration & team skills

Work Rights

Not specified

Tailored Resume

Cover Letter