Call Center Agent

AIG Europe Ltd

Mexico City, Mexico
Not specified; not specified; comprehensive benefi...
Assisting with claims procedures
Policy status verification inquiries
Processing online policy payments
The Call Center Agent is responsible for providing immediate assistance regarding endorsement procedures, policy status, collections, renewals, and claims follow-up

Job Summary

  • The Call Center Agent is responsible for providing immediate assistance regarding endorsement procedures, policy status, collections, renewals, and claims follow-up.
  • This position is part of the Mexico Contact Center team where agents assist customers before and after a claim occurs during standard business hours.
  • AIG values in-person collaboration as a vital part of its culture and offers a comprehensive Total Rewards Program focused on health, wellbeing, and financial security.

Matching Summary

The Call Center Agent is responsible for providing immediate assistance regarding endorsement procedures, policy status, collections, renewals, and claims follow-up.

Salary

Not specified; Not specified; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Assisting with claims procedures
  • Policy status verification inquiries
  • Processing online policy payments
  • Guiding customers through renewal process
  • In-office collaboration required

Nice-to-have

  • Strong communication skills
  • Ability to work in a team environment
  • Interest in professional development
  • Commitment to inclusive culture

Key Requirements

  • Must be primarily in-office
  • Available for Monday-Friday shifts

Work Rights

Not specified

Tailored Resume

Cover Letter