Help Desk Analyst Ii - Nissc Ii

Amentum

Colorado Springs, CO, US
Base: $68,000-$73,000 annually ($32.69-$35.10 hour...
Fully remote
Active top secret clearance with sci eligibility
Experience with remedy ticketing system
Ability to work 24/7 shifts including nights and weekends
The role supports the Integrated Tactical Warning/Attack Assessment and Space Support Contract II for NORAD at Cheyenne Mountain Space Force Station

Job Summary

  • The role supports the Integrated Tactical Warning/Attack Assessment and Space Support Contract II for NORAD at Cheyenne Mountain Space Force Station.
  • Candidates must facilitate relationships between government customers and the contractor team while managing IT issues via Remedy.
  • The position offers competitive compensation ranging from $68,000 to $73,000 annually along with comprehensive benefits including 401(k) matching and educational reimbursement.

Matching Summary

The role supports the Integrated Tactical Warning/Attack Assessment and Space Support Contract II for NORAD at Cheyenne Mountain Space Force Station.

Salary

Base: $68,000-$73,000 annually ($32.69-$35.10 hourly); Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401(k), PTO, parental leave

Skills & Requirements

Must-have

  • Active Top Secret Clearance with SCI eligibility
  • Experience with Remedy ticketing system
  • Ability to work 24/7 shifts including nights and weekends
  • Manual message handling and system monitoring
  • Log analysis and fault correction skills

Nice-to-have

  • DoD cryptographic equipment experience
  • Solaris, Unix, or Linux troubleshooting
  • Department of Defense messaging systems knowledge
  • High-visibility mission environment experience
  • DoD 8140 IAT II compliance (Security+ CE)

Key Requirements

  • Active Top Secret Clearance with SCI eligibility
  • 1 year of direct experience in relevant field
  • 2 years of general work history
  • High School diploma or GED
  • 2+ years of customer service experience
  • US Citizenship required for clearance

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter