Senior Executive, Complaint Investigation

PCCW-HKT DataCom Services Ltd

Hong Kong, HK, HK
On-site
Mpf complaint investigation experience
Excellent english writing skills
Familiar with mpfa regulatory
The role involves investigating and resolving complaint cases from service and contact centres

Job Summary

  • The role involves investigating and resolving complaint cases from service and contact centres.
  • Candidates will prepare detailed reports and communicate directly with complainants.
  • A strong understanding of MPF and Pension processes is essential for success in this position.

Matching Summary

The role involves investigating and resolving complaint cases from service and contact centres.

Skills & Requirements

Must-have

  • MPF complaint investigation experience
  • Excellent English writing skills
  • Familiar with MPFA Regulatory

Nice-to-have

  • Self-initiative and independence
  • Good interpersonal communication skills
  • Detailed searching skills

Key Requirements

  • University degree holder
  • 1 year experience in MPF
  • At least 1 year in complaint investigation

Work Rights

Not specified

Tailored Resume

Cover Letter