Customer Service Lead

Novartis UK

Bogota, Colombia
Hybrid
End-to-end customer order management
Team supervision and workload prioritization
Spanish and english language proficiency
This role serves as the pivotal leader for customer operations, ensuring accuracy and speed in the end-to-end order journey

Job Summary

  • This role serves as the pivotal leader for customer operations, ensuring accuracy and speed in the end-to-end order journey.
  • The successful candidate will guide a small team of analysts while acting as the primary escalation point for critical service incidents.
  • Novartis offers an inclusive environment where employees can drive continuous improvement and collaborate across commercial and supply chain teams.

Matching Summary

This role serves as the pivotal leader for customer operations, ensuring accuracy and speed in the end-to-end order journey.

Skills & Requirements

Must-have

  • End-to-end customer order management
  • Team supervision and workload prioritization
  • Spanish and English language proficiency
  • Cross-functional stakeholder collaboration
  • Service level agreement adherence

Nice-to-have

  • Continuous improvement mindset
  • Root cause analysis capabilities
  • Strong coaching and development skills
  • Data-driven decision making
  • Adaptability in fast-moving environments

Key Requirements

  • Bachelor's degree in business or related field
  • Three to five years of operational experience
  • Fluency in Spanish and English languages

Work Rights

Must be accessible to work in Bogota; no relocation support provided

Tailored Resume

Cover Letter