Executive, Customer Service & Enrolment Support (6-Month Contract)
BUSY BEES SINGAPORE PTE. LTD.
Singapore
Not specified
1-3 years customer service experience
Strong verbal and written communication skills
Crm system proficiency
Busy Bees Singapore is seeking a warm and detail-oriented Customer Service & Enrolment Support Executive for a 6-month contract. This role is pivotal in engaging prospective parents and guiding them through the enrolment process, contributing significantly to the early education experience
Job Summary
This role serves as the first point of contact for prospective parents, guiding them through their initial enquiries and supporting enrolment outcomes.
You will manage parent interactions across email, phone, and digital platforms while maintaining accurate records in CRM systems.
The position offers a meaningful opportunity to shape children's early learning experiences within a supportive and collaborative team environment.
Matching Summary
Match Score: 85
Busy Bees Singapore is seeking a warm and detail-oriented Customer Service & Enrolment Support Executive for a 6-month contract. This role is pivotal in engaging prospective parents and guiding them through the enrolment process, contributing significantly to the early education experience.
Skills & Requirements
Must-have
1-3 years customer service experience
Strong verbal and written communication skills
CRM system proficiency
High volume enquiry management
Detail-oriented organisational skills
Nice-to-have
Ability to communicate in Chinese
Experience with telephony platforms
Empathetic approach to parent engagement
Resourceful and adaptable mindset
Key Requirements
1–3 years experience in customer service or call centre roles
Comfort managing high volumes of enquiries in fast-paced environments
Professional ability to handle feedback and challenging situations