People & Communications Services Agent (english Speaker)

KONE Elevator (M) Sdn. Bhd.

Petaling Jaya, Selangor, Malaysia
Not specified (assumed on-site based on location)
English language fluency
Case management tool usage
Service level agreements (slas)
KONE Elevator (M) Sdn. Bhd. is seeking a People & Communications Services Agent to support HR service delivery in the ANZ and Southeast Asia regions. The role involves managing end-to-end HR processes, ensuring compliance, and providing excellent customer service, with an emphasis on teamwork and continuous improvement

Job Summary

  • This role provides HR service delivery support to KONE's Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
  • Responsibilities include logging requests in a case management tool, meeting SLAs and quality targets, maintaining employee files, and executing quality checks.
  • KONE fosters an innovative, collaborative, and sustainable working culture that values employee engagement, trust, and mutual respect.

Matching Summary

Match Score: 85

KONE Elevator (M) Sdn. Bhd. is seeking a People & Communications Services Agent to support HR service delivery in the ANZ and Southeast Asia regions. The role involves managing end-to-end HR processes, ensuring compliance, and providing excellent customer service, with an emphasis on teamwork and continuous improvement.

Skills & Requirements

Must-have

  • English language fluency
  • Case management tool usage
  • Service Level Agreements (SLAs)
  • HR process compliance
  • Quality checks and reporting
  • MS Office proficiency

Nice-to-have

  • Genuine interest in HR growth
  • Positive attitude and customer service
  • Empathy and service mindset
  • Teamwork and independent work
  • Fast-paced environment adaptability

Key Requirements

  • Associate degree in HR or Business Administration
  • Excellent verbal and written communication skills
  • HRIS (Workday experience a plus)
  • Previous HR administration experience
  • Understanding of labor and social law

Work Rights

Not specified

Tailored Resume

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