Customer Support Specialist-5

Community Brands

Cebu, Philippines
Hybrid
Member-management saas platform
Troubleshoot and resolve client issues
Train clients on software
Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service

Job Summary

  • Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service.
  • Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries.
  • Medical, Dental & Optical Benefits including Dependents, Flexible Planned Paid Time Off and Sick Leave, and a Hybrid Work Arrangement are offered.

Matching Summary

Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service.

Skills & Requirements

Must-have

  • member-management SaaS platform
  • troubleshoot and resolve client issues
  • train clients on software
  • MS Word, PowerPoint, Excel, MS Outlook
  • excellent communication skills
  • work in a team environment

Nice-to-have

  • positive, friendly, and helpful attitude
  • handle difficult situations effectively
  • understand technical jargon
  • apply critical thinking
  • passionate problem-solvers

Key Requirements

  • demonstrated success in customer service
  • technical support experience
  • experience supporting software applications
  • troubleshooting software experience is an advantage
  • JavaScript experience is an advantage

Work Rights

Eligibility to work in the Philippines

Tailored Resume

Cover Letter