Etic, Service Owner Senior Manager

PwC PricewaterhouseCoopers GmbH

**
11+ years of professional experience
6+ years in service ownership roles
Management of saas and cot platforms
** PwC is seeking a Senior Manager for their Egypt Technology and Innovation Centre (ETIC) to oversee service quality and performance in a tech-driven advisory role. The ideal candidate will have extensive experience in service ownership within complex IT environments and be skilled in managing multifaceted service delivery and stakeholder relationships. **

Job Summary

  • This role is responsible for owning the overall quality, performance, and delivery of assigned services across multiple technologies.
  • The Service Owner acts as the primary point of escalation for delivery teams to ensure service continuity and resolve issues.
  • Candidates must strategically manage service budgets while communicating benefits and performance to stakeholders at all levels.

Matching Summary

Match Score: 75

** PwC is seeking a Senior Manager for their Egypt Technology and Innovation Centre (ETIC) to oversee service quality and performance in a tech-driven advisory role. The ideal candidate will have extensive experience in service ownership within complex IT environments and be skilled in managing multifaceted service delivery and stakeholder relationships. **

Skills & Requirements

Must-have

  • 11+ years of professional experience
  • 6+ years in service ownership roles
  • Management of SaaS and CoT platforms
  • Strategic budget allocation and control
  • End-to-end service lifecycle management

Nice-to-have

  • Agile methodology and Kanban practices
  • Process mapping and standardization skills
  • Strong stakeholder influence and communication
  • Continuous improvement mindset
  • Emotional regulation and empathy

Key Requirements

  • 11+ years total experience required
  • 6+ years relevant service ownership experience
  • Proven track record in complex IT environments

Work Rights

Not specified

Tailored Resume

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