10+ years healthcare service operations experience
5+ years life insurance underwriting and policy administration
Medical or clinical background required
This role is responsible for managing the operations of health management services within AIA Australia's Health Service Implementation and Management Department
Job Summary
This role is responsible for managing the operations of health management services within AIA Australia's Health Service Implementation and Management Department.
The incumbent must possess a deep understanding of new policy and maintenance service processes to ensure seamless integration and operational efficiency.
The position involves leading the entire operation team, including recruitment, training, motivation, and performance assessment to meet KPI targets.
Matching Summary
This role is responsible for managing the operations of health management services within AIA Australia's Health Service Implementation and Management Department.
Skills & Requirements
Must-have
10+ years healthcare service operations experience
5+ years life insurance underwriting and policy administration
Medical or clinical background required
Team building and performance management skills
Complaint handling and root cause analysis expertise
Nice-to-have
Strong insight into service process changes
Innovative mindset with result orientation
Proficiency in AI system optimization requirements
Excellent cross-team communication abilities
Key Requirements
Bachelor's degree in Clinical Medicine or higher
Minimum 10 years in health management service operations
Minimum 5 years in life insurance underwriting and operations
Proven track record in complaint management and resolution