Customer Service Advisor

Bidfood Group

Salford, United Kingdom
Base: £25,726.72; bonus/equity: not specified; ben...
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Previous customer service experience
Inbound and outbound call handling
Strong problem-solving skills
** Bidfood Group is seeking a Customer Service Advisor for their Salford location, focusing on providing exceptional customer support through handling inbound and outbound calls. The role offers a full-time contract with a competitive salary and various employee benefits designed to enhance wellbeing and career growth. **

Job Summary

  • You will be the first point of contact for internal teams and customers, handling a high volume of calls to resolve queries quickly.
  • The role involves investigating issues, providing clear advice, and working to agreed service levels using the Reflex system.
  • Employees receive comprehensive training, 25 days of holiday plus bank holidays, and access to a pension scheme with employer matching.

Matching Summary

Match Score: 75

** Bidfood Group is seeking a Customer Service Advisor for their Salford location, focusing on providing exceptional customer support through handling inbound and outbound calls. The role offers a full-time contract with a competitive salary and various employee benefits designed to enhance wellbeing and career growth. **

Salary

Base: £25,726.72; Bonus/Equity: Not specified; Benefits: Pension match up to 6%, health plan, life cover, discounts

Skills & Requirements

Must-have

  • Previous customer service experience
  • Inbound and outbound call handling
  • Strong problem-solving skills
  • Confident IT and data entry skills
  • Clear communication by phone and writing

Nice-to-have

  • CRM or case management experience
  • Calm positive approach under pressure
  • Desire to improve processes
  • Genuine desire to help people

Key Requirements

  • Previous customer service or call-handling experience required
  • Accurate data entry capabilities needed

Work Rights

Not specified

Tailored Resume

Cover Letter