Sr. Retention Manager

PlayStation

San Mateo, CA, United States
$161,100—$241,700 usd py
On-site
Develop and implement retention strategy
Drive customer lifetime value
Reduce churn and grow renewals
Join one of the world’s largest and most dynamic gaming subscription services as a Sr. Retention Manager

Job Summary

  • Join one of the world’s largest and most dynamic gaming subscription services as a Sr. Retention Manager.
  • Lead the creation and implementation of the PlayStation Plus retention strategy, focusing on lowering churn and growing renewals.
  • Operate globally, applying deep knowledge of regional behaviors and market trends to customize strategies for worldwide goals and local demands.

Matching Summary

Join one of the world’s largest and most dynamic gaming subscription services as a Sr. Retention Manager.

Salary

$161,100—$241,700 USD

Skills & Requirements

Must-have

  • Develop and implement retention strategy
  • Drive customer lifetime value
  • Reduce churn and grow renewals
  • Leverage data and experimentation
  • Global market trend analysis

Nice-to-have

  • Collaborate across global teams
  • Optimize customer lifecycle touchpoints
  • Familiarity with gaming industry

Key Requirements

  • 6+ years subscription-based business experience
  • 4+ years retention experience
  • Strong analytical and experimentation skills
  • Proficiency in Excel and PowerPoint
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter