Bell's purpose is to advance how Canadians connect with each other and the world by providing innovative digital solutions and seamless customer experiences
Job Summary
Bell's purpose is to advance how Canadians connect with each other and the world by providing innovative digital solutions and seamless customer experiences.
You will participate in the development and/or configuration of contact centre solutions (CCaaS), including components related to NLU/NLP, AI bots, WFM, WFO, and Self Service IVR.
Bell offers a comprehensive compensation package including competitive salary, medical, dental, vision, mental health benefits, and a 35% discount on services.
Matching Summary
Bell's purpose is to advance how Canadians connect with each other and the world by providing innovative digital solutions and seamless customer experiences.
Skills & Requirements
Must-have
Contact centre solutions integration
CCaaS experience
Cloud based solution delivery
Teamwork and client interaction
Manage multiple delivery activities
Nice-to-have
Decisive problem solver
Strategic and adaptable thinker
Emerging technologies awareness
Key Requirements
Knowledge of Contact Centre solutions (Genesys, NICE, AWS, Google, CRMs)
Cloud based solution delivery experience (CCaaS, Amazon Connect, Twillio, Google)
Bachelor’s degree or equivalent experience
Experience with cloud computing architectures (IaaS, CCaaS, PaaS, SaaS)