The Assistant Manager – Soft Services is responsible for overseeing soft services operations to ensure consistent service quality, client satisfaction, and operational excellence
Job Summary
The Assistant Manager – Soft Services is responsible for overseeing soft services operations to ensure consistent service quality, client satisfaction, and operational excellence.
The role requires effective coordination of service partners, team supervision, and adherence to JLL and client standards across all soft services functions.
JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
Matching Summary
The Assistant Manager – Soft Services is responsible for overseeing soft services operations to ensure consistent service quality, client satisfaction, and operational excellence.
Skills & Requirements
Must-have
oversee soft services operations
ensure consistent service quality
client satisfaction and operational excellence
coordinate service partners
team supervision
adherence to JLL and client standards
Nice-to-have
culture of continuous improvement
service excellence
cost-optimization initiatives
sustainability and green building practices
Key Requirements
Graduate degree in Hotel Management / Hospitality Management
Minimum 6+ years in soft services operations
Proven experience in vendor management
client interaction
team leadership
Experience managing multiple service streams simultaneously