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Ciena Corporation is seeking a Partner Manager to oversee service delivery across the Middle East and Africa, focusing on enhancing partner relationships and operational performance. The role requires 2-5 years of experience in partner or vendor management within telecommunications, with strong skills in performance management and relationship building.
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Job Summary
This role sits at the center of Ciena's service delivery model across the Middle East and Africa, shaping customer experiences through trusted partners.
The position requires owning service partner relationships, driving performance aligned with Ciena standards, and leading cost competitiveness initiatives.
Ciena offers a people-first culture focused on flexible work environments that empower individual growth, well-being, and belonging.
Matching Summary
Match Score: 75
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Ciena Corporation is seeking a Partner Manager to oversee service delivery across the Middle East and Africa, focusing on enhancing partner relationships and operational performance. The role requires 2-5 years of experience in partner or vendor management within telecommunications, with strong skills in performance management and relationship building.
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Skills & Requirements
Must-have
2-5 years partner management experience
RFQ execution and pricing analysis
SLA and KPI performance management
Delivery escalation resolution
Matrixed cross-functional collaboration
Nice-to-have
EMEA regional market intelligence
Telecom installation and deployment knowledge
Partner governance model familiarity
Multilingual capability in European languages
Contract interpretation skills
Key Requirements
2-5 years experience in telecommunications or technical services
Proven ability to manage partner performance using dashboards
Strong relationship management across internal and external stakeholders