Job Summary

• You will lead cross-functional alignment and change management to embed Omnichannel/Digital value across the enterprise, standardize best practices, and serve as a strategic bridge between business and technology functions.
• You will drive the development of new customer engagement capabilities—including activation of Next Best Action (NBA) personalization, day-to-day operational optimization implementation & workflows, and other Omnichannel capability advancements.
• By fostering innovation and continuous improvement, you will enable the organization to maximize performance, agility, and customer engagement in a rapidly changing digital landscape.

Matching Summary

Salary

Base: $164,000.00-$226,000.00; Bonus/Equity: Short term and long-term incentives, cash bonus and equity incentive opportunities; Benefits: Medical, Dental, Vision, Life insurances, Fitness & Wellness programs, Disability insurance, Paid time off, Holidays, Paid Maternity and Parental Leave, 401(k) with match, ESPP, Tuition reimbursement

Skills & Requirements

Key Requirements

• Minimum 7 years Omnichannel/Digital Operations experience
• Proven leadership in Omnichannel transformation
• Experience in SAFE/PI backlog management
• Experience with MarTech/Content stack
• Deep Figma proficiency
• Expertise in Change Management

Work Rights