Analyst - It Product Support

MARSH MCLENNAN

Hybrid (3 days onsite per week)
Troubleshoot system-triggered alerts
Support business critical applications
Adhere to change management processes
Marsh McLennan is seeking an IT Product Support Analyst to assist in diagnosing and resolving technical issues, primarily for internal clients. The position emphasizes troubleshooting, adherence to support processes, and coordination of technology-related projects within a hybrid work environment

Job Summary

  • The role involves investigating, triaging, diagnosing, and resolving technical issues reported by users and system alerts.
  • Marsh is a global leader in risk and reinsurance with annual revenue exceeding $27 billion and over 95,000 colleagues worldwide.
  • The company requires a hybrid work model where colleagues must be onsite at least three days per week.

Matching Summary

Match Score: 85

Marsh McLennan is seeking an IT Product Support Analyst to assist in diagnosing and resolving technical issues, primarily for internal clients. The position emphasizes troubleshooting, adherence to support processes, and coordination of technology-related projects within a hybrid work environment.

Skills & Requirements

Must-have

  • troubleshoot system-triggered alerts
  • support business critical applications
  • adhere to change management processes
  • maintain support documentation

Nice-to-have

  • collaboration with internal clients
  • flexible hybrid work environment
  • diverse inclusive workplace culture

Key Requirements

  • experience with Software Development Lifecycle
  • ability to coordinate project resources
  • knowledge of service issue reporting

Work Rights

Not specified

Tailored Resume

Cover Letter