Service Delivery Specialist

COS

Praha 1, Czech Republic
Meal allowance: 90 kč per working day; benefits: 2...
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Service delivery management
Vendor collaboration coordination
Cross-functional process improvement
** COS is seeking a Service Delivery Specialist in Prague to manage service delivery, vendor collaboration, and cross-functional processes across the Czech Republic, Slovakia, Romania, and Hungary. The ideal candidate will have a background in business or IT service delivery, possess ITIL certification, and demonstrate strong communication and stakeholder management skills. Attractive benefits include employee discounts, flexible working arrangements, and extensive development opportunities. **

Job Summary

  • You will manage and coordinate service delivery and vendor collaboration to ensure stable, high-quality operations across the Sales Market.
  • The role requires translating business expectations between product teams, tech teams, and external vendors while securing adherence to service levels.
  • Employees receive a 25% staff discount across all H&M Group brands, meal allowances, and additional vacation days.

Matching Summary

Match Score: 75

** COS is seeking a Service Delivery Specialist in Prague to manage service delivery, vendor collaboration, and cross-functional processes across the Czech Republic, Slovakia, Romania, and Hungary. The ideal candidate will have a background in business or IT service delivery, possess ITIL certification, and demonstrate strong communication and stakeholder management skills. Attractive benefits include employee discounts, flexible working arrangements, and extensive development opportunities. **

Salary

Meal Allowance: 90 Kč per working day; Benefits: 25% staff discount; Not specified

Skills & Requirements

Must-have

  • Service delivery management
  • Vendor collaboration coordination
  • Cross-functional process improvement
  • Supplier quality assurance
  • ITIL principles familiarity

Nice-to-have

  • Structured solution-oriented mindset
  • Strong stakeholder relationship building
  • Proactive continuous improvement attitude
  • Experience with Microsoft or Oracle suppliers
  • Familiarity with ServiceNow systems

Key Requirements

  • Degree in Business Administration, IT or related field
  • Experience supporting business and technical teams
  • Hands-on experience managing critical business services
  • Proficiency in English spoken and written
  • Work experience within global organizations

Work Rights

Not specified

Tailored Resume

Cover Letter