Customer Cares Representative

Lithia & Driveway

Medford, OR, US
Base: $19.25-28.85ph; target: $20-23ph starting; b...
On-site
1+ years customer-facing experience
Microsoft office proficiency
Salesforce tracking skills
Lithia & Driveway is seeking a Customer Cares Representative in Medford, OR, to enhance customer experiences by acting as a liaison between customers and dealerships. The role requires effective communication, critical thinking, and administrative support, with a salary range of $19.25 to $28.85 per hour

Job Summary

  • This role serves as the key liaison between customers and dealership teams to resolve concerns efficiently.
  • Employees will track, trend, and document customer concerns using Salesforce to identify patterns for improvement.
  • The position offers a comprehensive benefits package including medical, dental, vision, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Lithia & Driveway is seeking a Customer Cares Representative in Medford, OR, to enhance customer experiences by acting as a liaison between customers and dealerships. The role requires effective communication, critical thinking, and administrative support, with a salary range of $19.25 to $28.85 per hour.

Salary

Base: $19.25-28.85/hr; Target: $20-23/hr starting; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Microsoft Office proficiency
  • Salesforce tracking skills

Nice-to-have

  • Strong critical thinking skills
  • De-escalation and empathy abilities
  • Solution-oriented mindset

Key Requirements

  • High school graduate or equivalent
  • Must be 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

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