Base: $22.22 - $31.71phly; bonus/equity: not speci...
Fully remote
Break/fix technical support
Hardware and software troubleshooting
System installation and decommissioning
Responsible for managing and supporting a wide range of technical systems and equipment, including transporting and setting up technical equipment and maintaining inventory
Job Summary
Responsible for managing and supporting a wide range of technical systems and equipment, including transporting and setting up technical equipment and maintaining inventory.
Provide break/fix technical support services for networked and stand-alone computing equipment, responding to support requests via phone, email, ticketing systems, and instant messaging platforms.
Mass General Brigham relies on a wide range of professionals to advance our mission and strives to provide exceptional care, believing that high-performing teams drive groundbreaking medical discoveries.
Matching Summary
Responsible for managing and supporting a wide range of technical systems and equipment, including transporting and setting up technical equipment and maintaining inventory.
Salary
Base: $22.22 - $31.71/Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Break/fix technical support
Hardware and software troubleshooting
System installation and decommissioning
Technical support request response
Microsoft Windows operating systems
Nice-to-have
Customer service skills
Interpersonal skills
Organizational skills
Adaptable in fast-paced environments
Key Requirements
High School Diploma or Equivalent required
Associate's Degree Related Field of Study preferred
1-2 years customer service and IT support experience
0-1 year support or related technical field experience