Líder De Servicio Al Cliente - Cobre Financial

Cobre Financial

Bogotá, Colombia
On-site
5+ years leadership in customer service
Knowledge of ley 1328 de 2009
Experience with superintendencia financiera regulations
Cobre Financial is seeking a Customer Service Leader in Bogotá, Colombia, to oversee the strategy, implementation, and supervision of their customer service operations, ensuring compliance with financial regulations and enhancing consumer trust. The ideal candidate will have significant leadership experience in customer service within regulated entities, with a strong understanding of applicable laws and a commitment to continuous improvement

Job Summary

  • The role involves designing and implementing customer service policies aligned with Colombian financial regulations.
  • Candidates will lead the team responsible for managing client interactions across all channels including phone, digital, and in-person.
  • Success is measured by meeting strict regulatory response times for complaints and maintaining high customer satisfaction scores.

Matching Summary

Match Score: 85

Cobre Financial is seeking a Customer Service Leader in Bogotá, Colombia, to oversee the strategy, implementation, and supervision of their customer service operations, ensuring compliance with financial regulations and enhancing consumer trust. The ideal candidate will have significant leadership experience in customer service within regulated entities, with a strong understanding of applicable laws and a commitment to continuous improvement.

Skills & Requirements

Must-have

  • 5+ years leadership in customer service
  • Knowledge of Ley 1328 de 2009
  • Experience with Superintendencia Financiera regulations
  • PQR management and SLA compliance
  • CRM tools like Salesforce
  • Data protection laws (Ley 1581)
  • Team leadership and training

Nice-to-have

  • Strategic planning skills
  • Risk management experience
  • Financial education program development
  • Stakeholder communication abilities
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in Administration, Finance, Law, or Industrial Engineering
  • Minimum 5 years of leadership experience in customer service
  • Experience in entities supervised by the Superintendencia Financiera

Work Rights

Not specified

Tailored Resume

Cover Letter