Highly competitive mining industry salary; annual ...
3+ years helpdesk experience
Ticketing system proficiency
Device setup and administration
The Service Desk Analyst plays a key role in supporting business operations by providing efficient first-line and routine second-line technical support across endpoints and applications
Job Summary
The Service Desk Analyst plays a key role in supporting business operations by providing efficient first-line and routine second-line technical support across endpoints and applications.
The successful candidate will be responsible for managing the support phone queue, handling device provisioning, and maintaining comprehensive knowledge base articles.
Employees enjoy direct employment with Glencore, a competitive mining industry salary, an annual short-term performance bonus, and five weeks of annual leave per year.
Matching Summary
The Service Desk Analyst plays a key role in supporting business operations by providing efficient first-line and routine second-line technical support across endpoints and applications.
Salary
Highly competitive mining industry salary; Annual short-term performance bonus; 5 weeks annual leave per year
Skills & Requirements
Must-have
3+ years helpdesk experience
Ticketing system proficiency
Device setup and administration
User account management skills
Strong verbal communication
Nice-to-have
Customer service focus
Proactive service delivery approach
Knowledge base creation ability
Stakeholder relationship management
Willingness to travel to sites
Key Requirements
Certificate, Diploma, or Degree in IT
3+ years in helpdesk or desktop support
Experience with ServiceNow or equivalent ticketing systems