We’re looking for a high-energy Client Support Manager to lead our remote Support Specialists and elevate the experience of every client who contacts Slick Rock
Job Summary
We’re looking for a high-energy Client Support Manager to lead our remote Support Specialists and elevate the experience of every client who contacts Slick Rock.
This role requires strong call center leadership, remote team management, sales conversion skills, and the ability to motivate and coach teams in both the U.S. and the Philippines.
Benefits include performance bonuses, uncapped commissions, PTO, health insurance, 401(k) with company match, free membership, employee discounts, and leadership development opportunities.
Matching Summary
We’re looking for a high-energy Client Support Manager to lead our remote Support Specialists and elevate the experience of every client who contacts Slick Rock.
Salary
Base: $21–$25/hr; Bonus/Equity: 10% quarterly incentive plus uncapped commissions; Benefits: PTO, health insurance, 401(k) with 3.5% match
Skills & Requirements
Must-have
call center leadership
remote team management
sales conversion skills
client de-escalation skills
CRM and POS proficiency
performance analysis and coaching
Nice-to-have
high integrity and follow-through
excellent communication skills
leadership development opportunities
culture of accountability and growth
Key Requirements
2+ years call center or client support management
1+ year managing remote teams including PH-based teams