It Service Delivery Management - Senior Analyst

Rhajobs

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It service level management framework
It operational reports from multiple sources
Service level agreements negotiation
** The Reserve Bank of Australia is seeking a Senior Analyst for IT Service Delivery Management to oversee the establishment and maintenance of service level management practices. This permanent role involves managing service delivery frameworks, producing operational reports, and enhancing customer-focused IT services, with a hybrid work environment requiring three days onsite. **

Job Summary

  • Play an important part shaping the future of our iconic Australian institution.
  • Drive the ongoing development of customer focused behaviour and deliver ongoing practice improvement through continuous service improvement across IT Services.
  • Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility.

Matching Summary

Match Score: 75

** The Reserve Bank of Australia is seeking a Senior Analyst for IT Service Delivery Management to oversee the establishment and maintenance of service level management practices. This permanent role involves managing service delivery frameworks, producing operational reports, and enhancing customer-focused IT services, with a hybrid work environment requiring three days onsite. **

Skills & Requirements

Must-have

  • IT Service Level Management Framework
  • IT Operational reports from multiple sources
  • Service Level Agreements negotiation
  • Service Level Reports production
  • Service Acceptance Review Committee oversight
  • ITIL principles
  • Service Management System administration

Nice-to-have

  • customer focused behaviour development
  • continuous service improvement
  • intelligent inquiry
  • team collaboration
  • flexibility and wellbeing support

Key Requirements

  • Demonstrated experience in Service Level Management
  • Experience creating IT Operational reports
  • Experience negotiating Service Level Agreements
  • Experience producing Service Level Reports
  • Experience using ServiceNow for reports
  • Experience maintaining stakeholder relationships
  • Experience establishing Service Management frameworks
  • Advanced ITIL knowledge
  • ITIL Intermediate or Lifecycle certification
  • ITIL Foundation certification
  • Extensive knowledge of high touch technologies
  • Experience planning User Experience improvements

Work Rights

Not specified

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