Customer Support Representative

Wavemm1

Freetown, Sierra Leone
On-site
World-class customer experience
Handle customer inquiries and complaints
Maintain up-to-date product knowledge
Wavemm1 is seeking a Customer Support Representative in Freetown, Sierra Leone, to enhance their customer experience as they work towards making Africa the first cashless continent. The ideal candidate should have a strong background in customer service, fluency in English and Krio, and a passion for providing excellent service

Job Summary

  • We are making Africa the first cashless continent by building financial services that just work.
  • Serve as the primary point of contact for customers, providing them with world-class service and support.
  • We foster autonomy for our employees, and you'll own your projects at every stage.

Matching Summary

Match Score: 85

Wavemm1 is seeking a Customer Support Representative in Freetown, Sierra Leone, to enhance their customer experience as they work towards making Africa the first cashless continent. The ideal candidate should have a strong background in customer service, fluency in English and Krio, and a passion for providing excellent service.

Skills & Requirements

Must-have

  • World-class customer experience
  • Handle customer inquiries and complaints
  • Maintain up-to-date product knowledge
  • Active listening skills

Nice-to-have

  • Tenacity and willingness to go the distance
  • Strong sense of responsibility and initiative
  • Over-communication and overreaching
  • Excessively detail-oriented
  • Teamwork spirit

Key Requirements

  • Fluency in English and Krio
  • 3+ years of experience in a comparable position
  • Ability to work with flexible schedules

Work Rights

Not specified

Tailored Resume

Cover Letter