Lead Customer Service Representative

Thermo Fisher Scientific UK

4 years customer service experience
Erp systems proficiency sap oracle
Microsoft office suite proficiency
Join the team to contribute to a global mission of making the world healthier, cleaner, and safer

Job Summary

  • Join the team to contribute to a global mission of making the world healthier, cleaner, and safer.
  • Provide effective leadership in customer support while mentoring team members and driving continuous improvement initiatives.
  • Handle complex customer inquiries and manage escalations by coordinating between customers and cross-functional teams.

Matching Summary

Join the team to contribute to a global mission of making the world healthier, cleaner, and safer.

Skills & Requirements

Must-have

  • 4 years customer service experience
  • ERP systems proficiency SAP Oracle
  • Microsoft Office Suite proficiency
  • Leadership coaching and mentoring skills
  • Process improvement implementation

Nice-to-have

  • Business Administration or Sciences degree
  • Customer service professional certifications
  • ISO cGMP quality management knowledge
  • Foreign language skills beneficial
  • CRM system experience

Key Requirements

  • 4 years of professional customer service experience
  • Proven leadership experience with coaching abilities
  • Strong proficiency in ERP systems like SAP or Oracle

Work Rights

Not specified

Tailored Resume

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