Lmim Engineer

282

Not specified
Itil framework knowledge
Incident management lifecycle
Root cause analysis facilitation
ING Hubs Philippines is seeking an LMIM Engineer to oversee incident management processes, ensuring swift resolution of IT service disruptions. The role involves coordinating with various teams and stakeholders, conducting root cause analyses, and improving incident management processes in a dynamic and diverse work environment

Job Summary

  • The role is responsible for overseeing the entire incident management process to ensure timely resolution of IT service disruptions.
  • Candidates must act as the primary point of contact for major incidents, coordinating across technical teams and stakeholders.
  • The position requires continuous review of incident management processes to identify trends and recommend long-term solutions.

Matching Summary

Match Score: 85

ING Hubs Philippines is seeking an LMIM Engineer to oversee incident management processes, ensuring swift resolution of IT service disruptions. The role involves coordinating with various teams and stakeholders, conducting root cause analyses, and improving incident management processes in a dynamic and diverse work environment.

Skills & Requirements

Must-have

  • ITIL framework knowledge
  • Incident management lifecycle
  • Root cause analysis facilitation
  • Stakeholder communication during incidents
  • ITSM tool experience

Nice-to-have

  • Agile way of working understanding
  • Banking industry background
  • Leadership and decision-making skills
  • Process improvement mindset
  • Vendor coordination experience

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 5 years of experience in related field
  • ITIL Foundation certification preferred
  • Experience with ServiceNow or Azure tools

Work Rights

Not specified

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