Customer Solutions Center Representative-bilingual
PA Housing Finance Agency
Not specified; not specified; not specified
Not specified
Bilingual in spanish and english
Handle inbound calls daily
Resolve account discrepancies
The Pennsylvania Housing Finance Agency is seeking a bilingual Customer Solutions Center Representative to serve as the first point of contact for clients, providing information and assistance regarding housing programs and loan servicing. The ideal candidate should have strong communication skills, basic computer proficiency, and a customer-focused mindset
Job Summary
The role serves as the first point of contact for clients regarding housing programs and loan servicing with a focus on passion and customer focus.
Representatives must be fully bilingual in written and oral Spanish and English to assist borrowers with account questions and payment processing.
Employees are responsible for documenting interactions accurately, resolving basic discrepancies, and staying current with agency policies and regulatory guidelines.
Matching Summary
Match Score: 85
The Pennsylvania Housing Finance Agency is seeking a bilingual Customer Solutions Center Representative to serve as the first point of contact for clients, providing information and assistance regarding housing programs and loan servicing. The ideal candidate should have strong communication skills, basic computer proficiency, and a customer-focused mindset.