Guest Services Supervisor

San Manuel Band of Mission Indians

Yucaipa, California, United States
Bachelor's degree in business
Minimum one year customer service experience
Fast-paced high-performance environment
The Supervisor ensures service and operational excellence while mentoring team members to meet best-in-class standards at Yaamava' Resort & Casino

Job Summary

  • The Supervisor ensures service and operational excellence while mentoring team members to meet best-in-class standards at Yaamava' Resort & Casino.
  • Responsibilities include overseeing daily operations, managing promotional events, maintaining gift card inventory, and ensuring strict compliance with gaming safety protocols.
  • The role requires a results-oriented leader capable of handling multiple projects with tight deadlines in a 24/7 fast-paced casino environment.

Matching Summary

The Supervisor ensures service and operational excellence while mentoring team members to meet best-in-class standards at Yaamava' Resort & Casino.

Skills & Requirements

Must-have

  • Bachelor's degree in business
  • Minimum one year customer service experience
  • Fast-paced high-performance environment
  • Gaming safety protocol compliance
  • Responsible Gambling Ambassador duties

Nice-to-have

  • One year supervisory experience preferred
  • Data-driven business growth mindset
  • Strong critical thinking abilities
  • Event planning and staging skills
  • Loyalty club membership management

Key Requirements

  • Bachelor's degree in business-related field required
  • Minimum one year of supervisory experience strongly preferred
  • Gaming license may be required by Tribal Gaming Commission
  • No driver's license or insurance required for this role

Work Rights

Not specified

Tailored Resume

Cover Letter