Call Center Operations Analyst

AAA (Automobile Club)

Remote
$64,500.00 - $86,100.00; not specified; health cov...
Fully remote
Genesys cloud workforce management
Analyze workforce management data
Monitor daily staffing performance
Harness data-driven insights to optimize and enhance service delivery within a bustling call center setting

Job Summary

  • Harness data-driven insights to optimize and enhance service delivery within a bustling call center setting.
  • Spearhead programs to uplift service delivery, member benefits, and performance by analyzing workforce management data.
  • Remarkable benefits include health coverage, 401(K) with company match AND Pension, tuition assistance, and more.

Matching Summary

Harness data-driven insights to optimize and enhance service delivery within a bustling call center setting.

Salary

$64,500.00 - $86,100.00; Not specified; Health coverage, 401(K) saving plans with company match AND Pension, Tuition assistance, Floating holidays and PTO, Paid parental leave, Wellness programs, Employee discounts

Skills & Requirements

Must-have

  • Genesys Cloud Workforce Management
  • Analyze workforce management data
  • Monitor daily staffing performance
  • Build and maintain reporting dashboards
  • Conduct root-cause analysis
  • Research and implement best practices

Nice-to-have

  • Cross-functional collaboration
  • Continuous improvement initiatives
  • Service delivery enhancement programs
  • Partner with operations leaders

Key Requirements

  • At least 3 years in business operations
  • Call center experience preferred
  • Membership or insurance services experience preferred
  • Proficiency in Microsoft Office Suite
  • Project management capability

Work Rights

Not specified

Tailored Resume

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