Bilingual Dental Inbound Representative

CarePlus Health Plans Inc

United States
Base: $39,000 - $49,400 py; bonus/equity: not spec...
Hybrid
Bilingual english and spanish fluency
Minimum 2 years customer service experience
Remote work with dedicated quiet space
CarePlus Health Plans Inc. is seeking a Bilingual Dental Inbound Representative to provide exceptional customer service to members and providers in a remote, hybrid work environment. The role focuses on answering benefit questions, resolving concerns, and ensuring positive member experiences

Job Summary

  • This role serves as the primary human connection for members, focusing on resolving concerns and building trust through empathetic communication.
  • Employees must maintain perfect attendance during the initial 180-day appraisal period, with no time off permitted in the first 90 days.
  • The position offers competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off.

Matching Summary

Match Score: 85

CarePlus Health Plans Inc. is seeking a Bilingual Dental Inbound Representative to provide exceptional customer service to members and providers in a remote, hybrid work environment. The role focuses on answering benefit questions, resolving concerns, and ensuring positive member experiences.

Salary

Base: $39,000 - $49,400 per year; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), PTO, parental leave

Skills & Requirements

Must-have

  • Bilingual English and Spanish fluency
  • Minimum 2 years customer service experience
  • Remote work with dedicated quiet space
  • High-speed internet connection required
  • Ability to handle 40+ daily inbound calls

Nice-to-have

  • Previous healthcare industry experience
  • Associate or Bachelor's degree preferred
  • Experience with multiple support systems
  • Proactive problem-solving mindset
  • Empathy for frustrated customers

Key Requirements

  • 2 years minimum customer service experience
  • Fluency in English and Spanish (read, write, speak)
  • Residence in Central or Eastern Time Zone
  • Internet speed of 25 Mbps download / 10 Mbps upload

Work Rights

Must reside in Central or Eastern Time Zone

Tailored Resume

Cover Letter