This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues with minimal operational disruption
Job Summary
This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues with minimal operational disruption.
The position requires strong troubleshooting skills across Microsoft and Apple ecosystems to support Front Office and client-facing employees both remotely and in-person.
As an Assistant Vice President level role, the incumbent will lead collaborative assignments, coach employees, and influence decision-making to drive operational effectiveness.
Matching Summary
This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues with minimal operational disruption.
Skills & Requirements
Must-have
Microsoft and Apple ecosystem troubleshooting
Front Office client-facing support experience
Incident management and ITIL frameworks
Active Directory and Group Policy administration
Hardware and software root cause analysis
Nice-to-have
Bloomberg or Eikon trading platform support
Automation and capacity management skills
Leadership and team coaching abilities
Risk mitigation and control governance
Strategic thinking and business acumen
Key Requirements
Experience supporting Front Office applications
Knowledge of ITIL incident management best practices
Proficiency with SCCM, Windows Registry, and Hotfixes