Base: $20.14-$29.95; bonus/equity: not specified; ...
Remote
Reduce attrition and flight risks
Build trust and rapport with merchants
Upsell company products and services
Worldpay Inc is seeking a Retention Associate II Merchant to enhance customer retention and provide exceptional service to merchants. The role emphasizes relationship building, upselling products, and managing account retention strategies in a remote work environment
Job Summary
Strive to make a positive revenue impact across all lines of business while providing merchants a best-in-class customer experience.
Reduce attrition and turn negative circumstances into a positive experience with merchants, getting ahead of any potential flight risks.
This role requires a strong emphasis on building trust and rapport with an assigned book of business to establish intrinsic value with all our relationships.
Matching Summary
Match Score: 85
Worldpay Inc is seeking a Retention Associate II Merchant to enhance customer retention and provide exceptional service to merchants. The role emphasizes relationship building, upselling products, and managing account retention strategies in a remote work environment.
Salary
Base: $20.14-$29.95; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Reduce attrition and flight risks
Build trust and rapport with merchants
Upsell company products and services
Analyze merchant statements
Manage client relationships and retention
Nice-to-have
Proactive and reactive marketing campaigns
In-depth technical product knowledge
Strategic proactive & reactive campaigns
Key Requirements
1-2 years sales/negotiation/problem solving experience
Strong mathematical skills
Excellent knowledge of Excel, Outlook, and computer literacy
Ability to understand and calculate with percentages
Requires good working knowledge of Worldpay systems