Front Office Agent, Full Time

Montage International

Base: $22.50 ph; bonus/equity: not specified; bene...
Excellent customer service
Telephone etiquette
Guest relations
The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience

Job Summary

  • The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience.
  • Job duties include; although are not limited to: Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives.
  • This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Matching Summary

The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience.

Salary

Base: $22.50 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • excellent customer service
  • telephone etiquette
  • guest relations
  • record keeping for guest accounts
  • knowledgeable about hotel services

Nice-to-have

  • creating unique memories
  • thinking outside the box
  • exceed guest expectations
  • active business partner

Key Requirements

  • High School Diploma or equivalent
  • Bachelor’s Degree preferred
  • Minimum of two years’ experience in a hotel operations environment
  • Minimum of two years’ experience in customer service
  • basic math skills
  • Ability to communicate clearly and speak, read, write and understand English well
  • Advanced skills in Word, Excel, PowerPoint, and Outlook

Work Rights

Not specified

Tailored Resume

Cover Letter