Managed Services Engineer (l3)

NTT Communications

Hybrid
Netapp fas storage systems
Emc vnx storage arrays
Ibm storwize experience
NTT Communications is seeking a Managed Services Engineer (L3) to provide technical support and incident resolution for clients, ensuring high service levels and proactive management of complex infrastructure issues. The role requires expertise in backup technologies, analytical thinking, and the ability to mentor junior team members

Job Summary

  • This role ensures zero missed service level agreement conditions by proactively identifying and resolving complex technical incidents across multiple technology domains.
  • The engineer is expected to manage high-complexity tickets involving diverse backup technologies including NetBackup, CommVault, Rubrik, and Azure Backup while mentoring junior team members.
  • NTT DATA offers a hybrid workplace environment where seasoned engineers can drive operational improvements and contribute to client success within a diverse and inclusive culture.

Matching Summary

Match Score: 85

NTT Communications is seeking a Managed Services Engineer (L3) to provide technical support and incident resolution for clients, ensuring high service levels and proactive management of complex infrastructure issues. The role requires expertise in backup technologies, analytical thinking, and the ability to mentor junior team members.

Skills & Requirements

Must-have

  • NetApp FAS storage systems
  • EMC VNX storage arrays
  • IBM Storwize experience
  • Azure Storage Account management
  • Veritas NetBackup administration
  • CommVault backup solutions
  • Veeam backup technology

Nice-to-have

  • PowerShell and Python scripting
  • Cross-functional team collaboration
  • Root cause analysis expertise
  • Datacenter migration experience
  • Weekend on-call rotation participation

Key Requirements

  • Enterprise class infrastructure experience
  • Advanced troubleshooting of backup failures
  • Ability to work weekend on-call rotations

Work Rights

Not specified

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