Service Deliver Administrator I- Hotline

statejobs.nebraska.gov

Omaha, NE, US
$37.727 ph; benefits: vacation + sick leave, 13 py...
Supervise supervisors and support staff
Ensure high customer service
Administer multiple priorities
The Hotline Administrator will supervise a team of supervisors and support staff while ensuring a high-level of customer service and quality of excellence is portrayed at all times

Job Summary

  • The Hotline Administrator will supervise a team of supervisors and support staff while ensuring a high-level of customer service and quality of excellence is portrayed at all times.
  • We are seeking a high-energy, innovative thinker looking to take on the challenge of leading this dynamic team and working to implement strategies that will allow for Nebraska’s Abuse Hotline to be world-class and of superior quality.
  • Benefits include: Vacation and sick leave begin accruing immediately upon hire. 13 paid holidays. Agency-backed retirement plan with employer match.

Matching Summary

The Hotline Administrator will supervise a team of supervisors and support staff while ensuring a high-level of customer service and quality of excellence is portrayed at all times.

Salary

$37.727 per hour; Benefits: Vacation and sick leave, 13 paid holidays, retirement plan with employer match

Skills & Requirements

Must-have

  • supervise supervisors and support staff
  • ensure high customer service
  • administer multiple priorities
  • oversight of operational matters
  • knowledge of agency policies
  • superior written and oral communication

Nice-to-have

  • high-energy, innovative thinker
  • world-class quality
  • supportive leadership and team culture
  • meaningful impact on families

Key Requirements

  • Bachelor's Degree or Master's degree
  • two years supervisory experience
  • Child Welfare/Human Services Supervisory experience
  • Valid Driver's license
  • SDM training required

Work Rights

Not specified

Tailored Resume

Cover Letter