Contact Centre Representative (credit Counsellor, Client Account Management)

CIBC Capital Markets

Toronto, Canada
On-site
Discuss repayment options
Assess client profiles
Understand payment delinquency
You’ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts

Job Summary

  • You’ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts.
  • You’ll ensure the client is aware of the terms and conditions of their contractual obligations and offer solutions to prevent further delinquencies.
  • At CIBC, your goals are a priority and they strive to create opportunities to tap into your potential.

Matching Summary

You’ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts.

Skills & Requirements

Must-have

  • discuss repayment options
  • assess client profiles
  • understand payment delinquency
  • offer solutions to prevent delinquency
  • wired internet connection 15 mbps upload
  • ability to work independently
  • secure workspace with door

Nice-to-have

  • relationship-oriented bank
  • embrace strengths and ambitions
  • meaningful impact
  • valued for who they are
  • forward-looking financial plan
  • knowledge of cash management
  • knowledge of credit
  • knowledge of investment
  • knowledge of wealth protection
  • friendly empathetic courteous professional manner
  • thrive in metrics-driven environment
  • engage with purpose
  • go the extra mile
  • passionate about growing knowledge
  • driven to succeed
  • accomplishing goals
  • passionate about people
  • build trust through respect
  • engage with heart and mind
  • understand different perspectives
  • listen and learn
  • bring your real self to work
  • live our values

Key Requirements

  • minimum 60 day on site period
  • attend primary CIBC location within two hours
  • minimum download speed of 15 mbps
  • minimum upload speed of 10 mbps
  • full-time and shift-oriented role
  • flexible between operating hours

Work Rights

Not specified

Tailored Resume

Cover Letter