Complaints Regulatory Reporting Lead

American International Group

Multiple Locations
Base: $140,000 to $155,000; bonus/equity: eligible...
On-site
Complaints metric reporting
Regulatory compliance reporting
Data quality analysis
The Complaints Regulatory Reporting Lead at American International Group (AIG) is a pivotal role focused on analyzing complaints data to enhance operational performance and ensure regulatory compliance. The position requires extensive experience in reporting within the insurance or financial services sector, emphasizing collaboration with various teams to drive insights from complaint metrics

Job Summary

  • This role owns the design and delivery of complaint metric reporting across countries and products – translating complaints data into actionable intelligence that drives operational improvement, regulatory adherence, and management decision making.
  • Design and maintain complaint metric frameworks that go beyond volume tracking to surface root causes, emerging themes, and systemic process failures.
  • Build and maintain reports that measure regulatory compliance performance across jurisdictions, including adherence to resolution timeframes, acknowledgement and notification obligations, and outcome requirements.

Matching Summary

Match Score: 85

The Complaints Regulatory Reporting Lead at American International Group (AIG) is a pivotal role focused on analyzing complaints data to enhance operational performance and ensure regulatory compliance. The position requires extensive experience in reporting within the insurance or financial services sector, emphasizing collaboration with various teams to drive insights from complaint metrics.

Salary

Base: $140,000 to $155,000; Bonus/Equity: eligible for a bonus; Benefits: competitive benefits

Skills & Requirements

Must-have

  • Complaints metric reporting
  • Regulatory compliance reporting
  • Data quality analysis
  • Data standards enforcement
  • Root cause analysis
  • Actionable intelligence generation

Nice-to-have

  • Proactive risk management
  • Cross-functional collaboration
  • Tool and automation adoption

Key Requirements

  • Bachelor’s degree in Business, Data Analytics, or related field
  • 7+ years of reporting experience
  • Strong understanding of complaints regulatory frameworks
  • Proficiency in data visualization and reporting tools

Work Rights

Not specified

Tailored Resume

Cover Letter