Not specified; not specified; competitive group be...
3 days onsite
Strong technical troubleshooting skills
Experience with saas and software applications
Proficiency in ticketing and project management tools
The Product Support Representative position at AIRBUS DS GEO SA in Waterloo, Ontario, focuses on providing technical support and deploying digital solutions for the aviation industry. The ideal candidate should have a strong technical background, excellent problem-solving skills, and a customer-centric approach
Job Summary
The role serves as the primary technical interface for deploying Command+ digital solutions to airline customers worldwide.
Candidates will manage customer backlogs, resolve complex technical queries, and collaborate with regional leadership on success plans.
The position offers a hybrid working environment with flexible hours, professional development days, and access to a flight simulator game room.
Matching Summary
Match Score: 85
The Product Support Representative position at AIRBUS DS GEO SA in Waterloo, Ontario, focuses on providing technical support and deploying digital solutions for the aviation industry. The ideal candidate should have a strong technical background, excellent problem-solving skills, and a customer-centric approach.
Salary
Not specified; Not specified; Competitive group benefits plan included
Skills & Requirements
Must-have
Strong technical troubleshooting skills
Experience with SaaS and software applications
Proficiency in ticketing and project management tools
Fluent written and spoken English communication
Nice-to-have
Knowledge of Big Data and Artificial Intelligence
Understanding of airline maintenance and flight operations
Familiarity with aviation regulatory frameworks
Ability to work collaboratively across regions
Key Requirements
Degree in Engineering, Aircraft Design, IT, or Computer Science
Equivalent experience in technical support or software deployment