Customer Service Officer

dcj

Coffs Harbour, NSW, Australia
Base: $75,728 - $82,329 py; bonus/equity: not spec...
On-site
Front line customer service
Answering telephones and directing inquiries
Administrative support to casework teams
The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”)

Job Summary

  • The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”).
  • As a Customer Service Officer, you will support the delivery of the CSC’s administrative functions and provide high quality Customer service to our clients both in person and over the phone.
  • We offer a variety of benefits, including: A challenging and rewarding career. Flexible, autonomous work environment. Competitive pay and conditions. Training and development opportunities to build and maintain capabilities.

Matching Summary

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”).

Salary

Base: $75,728 - $82,329 p.a.; Bonus/Equity: Not specified; Benefits: superannuation and annual leave loading, flex leave

Skills & Requirements

Must-have

  • Front line customer service
  • Answering telephones and directing inquiries
  • Administrative support to casework teams
  • Accurate data entry into systems
  • Maintain record management systems
  • Proficient in Word, Outlook and Excel

Nice-to-have

  • Strong customer service background
  • Attention to detail
  • High level of organisational skills
  • Positive attitude
  • Ability to work independently and collaboratively

Key Requirements

  • Customer service experience both in person and over the phone
  • Ability to organise work and prioritise workload
  • National Criminal History Record Check
  • Working with Children Check clearance

Work Rights

Not specified

Tailored Resume

Cover Letter