Customer Technical Advocate

Ciena Corporation

Remote
Fully remote
Technical customer engagement
Experience with ciena products
Technical support case management
Ciena Corporation is seeking a Senior Associate, Customer Technical Advocate, to enhance customer loyalty and drive exceptional technical engagement for strategic accounts. The role emphasizes collaboration with sales and customer service operations while influencing service quality and ensuring customer satisfaction

Job Summary

  • Ciena is committed to a people-first approach with a culture that prioritizes flexibility, individual growth, well-being, and belonging.
  • The Customer Technical Advocate role strengthens long term customer loyalty by driving exceptional technical engagement and advocacy for strategic accounts.
  • This role acts as a trusted technical advisor, manages escalations, and leads post mortem reviews to improve customer satisfaction.

Matching Summary

Match Score: 85

Ciena Corporation is seeking a Senior Associate, Customer Technical Advocate, to enhance customer loyalty and drive exceptional technical engagement for strategic accounts. The role emphasizes collaboration with sales and customer service operations while influencing service quality and ensuring customer satisfaction.

Skills & Requirements

Must-have

  • Technical customer engagement
  • Experience with Ciena products
  • Technical support case management
  • Customer onboarding coordination
  • Technical presentations delivery
  • Leadership in technical roles
  • Analytical skills for data insights

Nice-to-have

  • Customer retention support
  • Collaborative and dynamic mindset
  • Results driven work style
  • Innovative solution development
  • Multi-priority management
  • Tailored communication skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 5–10+ years technical customer engagement
  • Experience with Ciena 6500, RLS, WaveServer, MCP
  • Ability to influence through persuasion and negotiation
  • Experience delivering technical presentations

Work Rights

Not specified

Tailored Resume

Cover Letter