Base: $3,000 to $3,500; bonus/equity: not specifie...
Fully onsite
Fluent in english and mandarin
Computer literate with microsoft office
Front-facing customer service experience
Academia PTE. LTD. is seeking a full-time Customer Service Executive to manage front desk operations, assist students and parents, and handle inquiries in both English and Mandarin. The ideal candidate should be outgoing, detail-oriented, and possess strong customer service skills
Job Summary
The role involves providing general front desk assistance to walk-in students and parents while handling inquiries via phone and online channels.
Candidates will manage student registration, scheduling changes, and invoicing processes using the company's database systems.
The position requires resolving special requests and complaints professionally while offering administrative support to teachers.
Matching Summary
Match Score: 85
Academia PTE. LTD. is seeking a full-time Customer Service Executive to manage front desk operations, assist students and parents, and handle inquiries in both English and Mandarin. The ideal candidate should be outgoing, detail-oriented, and possess strong customer service skills.
Salary
Base: $3000 to $3500; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Fluent in English and Mandarin
Computer literate with Microsoft Office
Front-facing customer service experience
Nice-to-have
Outgoing and well-spoken personality
Passionate about quality customer service
Meticulous attention to detail
Key Requirements
Fluency in English and Mandarin required
Proficiency in Microsoft Office applications
Prior front-facing customer service experience preferred