Senior Technical Account Manager

Workday

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Bs or ms in technical degree
Workday is seeking a Senior Technical Account Manager for their Warsaw office, offering a fully remote work option. The ideal candidate should possess strong technical acumen and experience in managing complex SaaS solutions for large enterprises, with a focus on customer engagement and support

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must possess strong technical acumen to navigate challenges with large enterprise accounts and drive escalations effectively.
  • Workday offers a flexible work approach requiring at least half of the time spent in-office or with customers each quarter.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Account Manager for their Warsaw office, offering a fully remote work option. The ideal candidate should possess strong technical acumen and experience in managing complex SaaS solutions for large enterprises, with a focus on customer engagement and support.

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • BS or MS in Technical Degree
  • Fluent spoken and written English
  • Strong stakeholder management skills
  • Experience with HCM Payroll Financials

Nice-to-have

  • Fluent in German French or Spanish
  • C-level engagement experience
  • History of successful issue resolution
  • Ability to navigate high-stress situations
  • Champion customer self-sufficiency initiatives

Key Requirements

  • 7+ years in product support or consulting
  • 5+ years managing complex SaaS solutions
  • BS or MS in Computer Science or MIS
  • Fluent English language proficiency

Work Rights

Not specified

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