Service Design Manager

mobile.career

Hybrid
Service design process
Hybrid-agentic model
Customer and colleague experience
You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew, spearheading the development of an AI-powered platform designed to transform customer relationship management

Job Summary

  • You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew, spearheading the development of an AI-powered platform designed to transform customer relationship management.
  • As a Service Design Manager, you will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.
  • You will use service design, critical thinking, and deep empathy to explore how work should evolve, identify where the greatest opportunities exist, and define service blueprints that can guide delivery.

Matching Summary

You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew, spearheading the development of an AI-powered platform designed to transform customer relationship management.

Skills & Requirements

Must-have

  • Service design process
  • Hybrid-agentic model
  • Customer and colleague experience
  • Service blueprints
  • Cross-functional collaboration
  • Agile delivery teams

Nice-to-have

  • Naturally curious
  • Energised by solving problems
  • Customer-centric culture
  • Thrive in ambiguity
  • Actively seek learning opportunities
  • Collaborative environments

Key Requirements

  • Strong experience in service design
  • Experience shaping solutions across CRM platforms
  • Experience in financial services
  • Agile mindset

Work Rights

Not specified

Tailored Resume

Cover Letter