Customer Success Manager (technical)

Appian

Denver, United States
On-site
Strategic advisor to customers
Cultivate impactful relationships
Drive measurable business value
Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies

Job Summary

  • Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.
  • Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
  • Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future, including health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, and family-forming benefits.

Matching Summary

Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.

Skills & Requirements

Must-have

  • strategic advisor to customers
  • cultivate impactful relationships
  • drive measurable business value
  • enterprise platforms and systems
  • agile and software development
  • Appian capabilities and best practices

Nice-to-have

  • AI and robotic automation
  • Data Fabric expertise
  • mentoring colleagues
  • advocate for agile practices

Key Requirements

  • Bachelor’s degree, ideally in a technical field
  • 10+ years of combined experience in technology or technical consulting
  • 5+ years of experience in success management, program management, account management or advisory services
  • Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS)
  • Strong understanding of system integration, data architecture, or enterprise architecture

Work Rights

Not specified

Tailored Resume

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