Proven track record of exceptional customer service
Excellent communication skills
Ability to manage customer expectations
As the public face of CommBank, you will deliver a seamless banking experience to over 10 million personal and small business customers
Job Summary
As the public face of CommBank, you will deliver a seamless banking experience to over 10 million personal and small business customers.
You will greet customers, understand their enquiries, and guide them to the appropriate channels while demonstrating digital banking options.
The role requires working on specific predetermined rosters covering Tuesday to Friday afternoons and Saturday mornings, or Monday to Friday full days.
Matching Summary
As the public face of CommBank, you will deliver a seamless banking experience to over 10 million personal and small business customers.
Skills & Requirements
Must-have
Proven track record of exceptional customer service
Excellent communication skills
Ability to manage customer expectations
Availability for predetermined roster shifts
Willingness to travel to surrounding branches
Nice-to-have
Experience in financial services or retail
Genuine interest in improving financial wellbeing
Professional demeanour and approachable behaviour
Interest in building a long-term career with CommBank
Key Requirements
Prior experience in Financial Services, Retail, or Hospitality
Strong interpersonal and professional communication abilities
Commitment to maintaining an approachable and professional presence