Guest Experience Manager

Fairmont Royal Palm Marrakech

Marrakesh, Morocco
On-site
Opera software knowledge
Sales and catering knowledge
Luxury hospitality standards
The Guest Experience Manager acts as an ambassador to create memorable and personalized moments for every guest from reservation to departure

Job Summary

  • The Guest Experience Manager acts as an ambassador to create memorable and personalized moments for every guest from reservation to departure.
  • This role involves collaborating with teams to deploy innovative strategies that enrich the client experience across all touchpoints before, during, and after their stay.
  • The position requires supervising feedback collection, analyzing data to improve service quality, and ensuring sensitive situations are handled with efficiency and discretion.

Matching Summary

The Guest Experience Manager acts as an ambassador to create memorable and personalized moments for every guest from reservation to departure.

Skills & Requirements

Must-have

  • Opera software knowledge
  • Sales and Catering knowledge
  • Luxury hospitality standards
  • Team coaching and development
  • Client preference anticipation

Nice-to-have

  • Cross-cultural adaptability
  • Exceptional presentation skills
  • Strong interpersonal communication
  • High attention to detail
  • Flexible work schedule availability

Key Requirements

  • Knowledge of Opera system
  • Experience in Sales & Catering
  • Luxury hotel management background

Work Rights

Not specified

Tailored Resume

Cover Letter