Director, Business Process Outsource Operations

3M

Maplewood, MN, United States
Base: $250,000-$290,000; bonus/equity: variable in...
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12 years leadership in shared services or bpo
Bachelor's degree in business or operations
Vendor governance and performance management expertise
** 3M is seeking a Director of Business Process Outsource Operations to lead and govern outsourced business services, ensuring performance, compliance, and alignment with company objectives. The ideal candidate will have extensive leadership experience in BPO and a strong background in digital transformation and vendor management. **

Job Summary

  • This role serves as the primary business interface with BPO partners to ensure delivery performance and service quality.
  • The position supports contract execution by monitoring compliance with service level expectations and risk controls.
  • 3M offers competitive pay ranging from $250,000 to $290,000 USD along with comprehensive benefits including medical, dental, and retirement plans.

Matching Summary

Match Score: 75

** 3M is seeking a Director of Business Process Outsource Operations to lead and govern outsourced business services, ensuring performance, compliance, and alignment with company objectives. The ideal candidate will have extensive leadership experience in BPO and a strong background in digital transformation and vendor management. **

Salary

Base: $250,000-$290,000; Bonus/Equity: Variable incentive pay included; Benefits: Medical, Dental, Vision, Retirement

Skills & Requirements

Must-have

  • 12 years leadership in shared services or BPO
  • Bachelor's degree in business or operations
  • Vendor governance and performance management expertise

Nice-to-have

  • Master's degree preferred
  • Experience with Lean Six Sigma methodologies
  • Background in AI-enabled process improvement

Key Requirements

  • 12 years progressive leadership experience
  • Bachelor's degree verified prior to start
  • Must be legally authorized to work in US without sponsorship

Work Rights

Must be legally authorized to work in US without sponsorship

Tailored Resume

Cover Letter