Client Experience Representative I

Unum

Columbia, SC, USA
Base: $24.04 ph minimum starting rate; bonus/equit...
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In force service execution
Customer relationship management
Complex product knowledge
** Unum is seeking a Client Experience Representative I for their Columbia, SC office. The role focuses on providing exceptional customer service and managing client relationships, requiring strong critical thinking and communication skills. **

Job Summary

  • This advanced front-line service professional role is accountable for in force service execution, customer relationship management, and service.
  • Develop, strengthen, and build deep relationships with plan administrators, brokers, home, and field office partners while exemplifying a high degree of professionalism.
  • Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits, insurance benefits, performance-based incentive plans, paid time off, and a 401(k) retirement plan.

Matching Summary

Match Score: 75

** Unum is seeking a Client Experience Representative I for their Columbia, SC office. The role focuses on providing exceptional customer service and managing client relationships, requiring strong critical thinking and communication skills. **

Salary

Base: $24.04 per hour minimum starting rate; Bonus/Equity: Performance Based Incentive Plans; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • In force service execution
  • Customer relationship management
  • Complex product knowledge
  • Digital tool advocacy
  • Exceptional communication skills

Nice-to-have

  • Advocate for field offices
  • Proactive client education
  • Team mentorship and coaching
  • Adapt to evolving service models

Key Requirements

  • 3+ years experienced customer service professional
  • Bachelor’s degree preferred or equivalent
  • Demonstrated critical thinking practices
  • Strong interpersonal and negotiation skills
  • Proven ability to work under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter