Not specified (assumed hybrid based on industry standards).
Data governance and data quality management
Cashback loyalty and rewards programs
Agile squad delivery and backlog prioritisation
ING seeks a Senior Customer Journey Expert to enhance customer experiences in transaction accounts, combining product management and data stewardship. The ideal candidate will have extensive experience in banking, particularly with cashback and loyalty programs, and will thrive in an agile environment
Job Summary
The role involves owning and continuously improving end-to-end customer journeys for transaction accounts and value-add propositions like Pocket Perks.
Candidates must operate as a Data Steward to ensure strong data governance, quality, and alignment with regulatory standards.
Benefits include discounted ING Health Insurance, an additional Rest Day for wellbeing, and an IMPACT day for volunteering.
Matching Summary
Match Score: 85
ING seeks a Senior Customer Journey Expert to enhance customer experiences in transaction accounts, combining product management and data stewardship. The ideal candidate will have extensive experience in banking, particularly with cashback and loyalty programs, and will thrive in an agile environment.
Skills & Requirements
Must-have
Data governance and data quality management
Cashback loyalty and rewards programs
Agile squad delivery and backlog prioritisation
Vendor and partner relationship management
Customer journey design and process optimisation
Nice-to-have
Customer-obsessed proactive mindset
Strong stakeholder management skills
Innovation and agile way of working culture
Key Requirements
5+ years experience in banking or similar industry
Experience with transaction or deposit accounts
Demonstrated capability in product management within agile environment